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SHIPPING & RETURNS

Delivery

Unless otherwise agreed, the goods are delivered from the warehouse to the address specified by the customer. Unless SHAPED BY THE TIDES have clearly stated otherwise in the product description, all items offered by us are ready for immediate shipment. In this case, the shipment takes place within 5-15 working days at the latest. When shipping abroad, additional costs may be incurred due to VAT and fees for customs clearance. SHAPED BY THE TIDES has no influence on these costs. These costs are borne in any case by the customer.

Return

Returnable items can be sent back to SHAPED BY THE TIDES within 14 days from receipt of the goods. Please note: The goods must be returned new, unworn, unwashed and in their original condition including hygienic sticker and original packaging. If the returned goods are not as good as new, SHAPED BY THE TIDES reserves the right to refuse the return in serious cases. In less serious cases, or in the absence of original packaging or accessories, SHAPED BY THE TIDES takes the liberty of charging a processing fee of 15 EURO and deducting it directly from the refund amount. The direct costs of returning the goods and related costs of customs clearance will be borne by the customer. In the case of defective or incorrectly shipped products, SHAPED BY THE TIDES will cover the cost of return shipping.

SHAPED BY THE TIDES recommends that customers outside of Denmark contact us before returning goods to avoid complications with customs and high return shipping costs.

Postal address for returns & complaints:

Shaped by the Tides

Præstegårdsvej 12

7770 Vestervig 

Denmark

004591843466

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The right of return is excluded for the following:

  • Items from special promotions (e.g. sale, special sales)

  • Items with the note “this item can not be returned”.

  • Products purchased by a company (B2B)

  • Goods that are made or manufactured to order​

If the above products are defective, incomplete or in poor condition, they can be returned. In this case, SHAPED BY THE TIDES will endeavor to provide a replacement of equal value. If this is not possible, the money already paid will be refunded.

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You should consider using a trackable shipping service or purchasing shipping insurance as we do not hold responsible for any goods lost or damaged in transit.

 

If you received free shipping and the new value of your products is lower than min. amount to be eligible for free shipping we will deduct the shipping cost from the refund amount. 

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